![]() Anthem will also follow all relevant federal, state and local laws. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. ![]() All offers of employment are conditioned on completion of a background check, including COVID-19 vaccination verification. We require all new candidates to become vaccinated against Covid-19. The health of our associates and communities is a top priority for Anthem. Qualifications Minimum Requirements: BA/BS degree and a minimum of 7 years leadership experience in healthcare organizations or any combination of education and experience which would provide an equivalent background Preferred Skills: Call center operational experience and process improvement experience preferred Excellent interpersonal and communication skills across all functions and levels Strong leadership and team building skills We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Involved in the identification, assessment, development and review of successors. Promotes the diversity of the workforce throughout the organization. Fosters a culture of collaboration, creative thinking and mutual respect among peers and direct reports. Develops, implements and monitors impact of associate engagement activities based on best practices for remote employees, while being mindful of coverage and financial requirements. Works with key personnel and subject matter experts across all departments to ensure coordinated management of operational activities. Promotes continuous quality improvement throughout the organization Develop strong internal relationships built on trust and collaboration. Develop and ensure the continued effectiveness of financial reporting, planning, and infrastructure. Responsible for financial planning/budget programs and the coordination of operations expenses. Skilled at communicating with all levels of the organizations while supporting and driving teamwork. Responsible for staff development/training. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Ensure team meets all QA goals, fulfilling our client requirements and accreditation standards. Develops short/long-term customer care objectives and continuously monitors procedures to ensure these are met by staff. Primary duties include, but are not limited to: Accountable for meeting company goals and client deliverables, meeting client SLAs and client Performance guarantees- greatly reducing AIM's financial exposure to PG payouts. Preferred Work Location - Chicago, IL or California. Responsible for ensuring an industry-leading customer service experience, constantly and consistently meeting or exceeding the needs of our customers. AIM Director I Customer Care Under the direction of the Director of Service Operations for the AIM Non-Clinical Customer Care center, this position is essential for ensuring both service excellence and high employee engagement. This is an exceptional opportunity to do innovative work that means more to you and those we serve. Join us and together we will drive the future of health care. family of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. ![]() At AIM Specialty Health (AIM), a proud member of the Anthem, Inc. Description SHIFT: Day Job SCHEDULE: Full-time Your Talent.
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